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New Printer not printing - 8.0.3 Env
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S3 Systems Administration
New Printer not printing - 8.0.3 Env
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jbertoli
Basic Member
Posts: 18
1/9/2012 5:01 PM
We have a new printer installed. It was setup just like our other printers. Initially it wouldn't print landscape only portrait. Now it won't print anything.
The admin we have now is not that familar with Lawson and our current documentation is sketchy at best. All other people with information on setting printers up have left. Any suggestions on where we should check?
Greg Moeller
Veteran Member
Posts: 1498
1/9/2012 7:15 PM
Are you on Windows or Unix?
From LID, start by looking at prtdef
If you mean Portal, switch everyone to default to PDF files, and then it goes according to the printers installed on the workstation.
jbertoli
Basic Member
Posts: 18
1/9/2012 7:24 PM
We are on LID on UNIX. Is there something specific on prtdef we should be looking at?
When the printer was first installed (copied from another existing printer) it only printed portrait. During this time I was trying to figure out how to get the printer to work with our old Lotus application. In getting Lotus to work, we found we needed the old driver. (The new printer/driver were just too new for old Lotus.) We were thinking this could be the same for this printer. The admin was supposed to make sure the new printer was looking at the old driver. I am not sure what he did though.
Greg Moeller
Veteran Member
Posts: 1498
1/9/2012 7:45 PM
If you are on Unix, I can help.
The printer needs to be setup on the OS side first. See attached script --- changing printer-name (3x) to the name of the printer and domain-name to the DNS name or IP of the printer (you may have to adjust the other lpadmin settings as well if you are not on Solaris)
Make sure that the prtdef entry looks similar to your other ones.
Make sure that you add the printer to the ALL group in prtgrpdef and then make sure that you add to appropriate other groups as well.
Attachments
add_printer.zip
jbertoli
Basic Member
Posts: 18
1/9/2012 8:14 PM
Thanks - I will work with the admin and see it this works - or check to compare what we have already setup. We are on Solaris.
SP
Veteran Member
Posts: 122
1/9/2012 9:34 PM
I might be able to shed some light on this. The printer in question is an
HP LaserJet M603. The issue seems to be that the "-o landscape" does not
print landscape, rather portrait only.
The following command prints the file in portrait.
---
lp -d i_rm2 -o fp15 -o landscape testprint.txt****
request id is i_rm2-7623 (1 file(s))
---
I do not know what drivers the admin has installed on the server, but as I
read the thread, it appears that older drivers were installed on purpose in
order to allow ANY printing to be performed from some legacy Lotus
applications.
My suggestion would be to have the admin install the latest drivers from
the HP.
On Mon, Jan 9, 2012 at 2:47 PM, <forums-lsf-s3-sys-admin@lawsonguru.com>wrote:
> [image: LawsonGuru.com Logo] <
https://www.lawsonguru.com/>
S3 Systems
> Administration Forum Notification A message was posted to a thread you
> are tracking. *RE: New Printer not printing - 8.0.3 Env* Posted by: *Greg
> Moeller*
> 01/09/2012 02:45 PM If you are on Unix, I can help.
> The printer needs to be setup on the OS side first. See attached script
> --- changing printer-name (3x) to the name of the printer and domain-name
> to the DNS name or IP of the printer (you may have to adjust the other
> lpadmin settings as well if you are not on Solaris)
> Make sure that the prtdef entry looks similar to your other ones.
>
> Make sure that you add the printer to the ALL group in prtgrpdef and then
> make sure that you add to appropriate other groups as well.
> ------------------------------
>
> To view the complete thread and reply via your browser, please visit:
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jbertoli
Basic Member
Posts: 18
1/9/2012 11:50 PM
SP - Shane?
Actually at this point even portrait is not printing. Nothing at all comes off that printer.
I had suggested to the admin to have the driver be the old driver as that seems to be what the Lotus application needed to get it to work, maybe that would be the same case for Lawson. I am thinking it may be something else on Unix. We tried from a command prompt to print and nothing came out.
Greg Moeller
Veteran Member
Posts: 1498
1/10/2012 8:05 PM
I've noticed that some of the lp options do not work here either (especially since the last upgrade)... I'm sure that they used to work, but for whatever reason they do not anymore. Since we share Solaris, maybe it lies there?
What we've done in our prtdef setup is use 'enscript' rather than 'lp' to print with. enscript includes a -r option that causes landscape mode.
Our complete setup in prtdef is
enscript -B -r -fCourier8 -dic1295p
The -B causes no headers to be printed, and the -f is for specifying the font. -d is your lp destination in this case ic1295p
Prehaps this will work for you?
enscript is available on sunfreeware.com and installs in /usr/local so make sure that /usr/local/bin is included in your path, and you should be set if you decide to go this way.
jbertoli
Basic Member
Posts: 18
1/10/2012 8:51 PM
Greg -
Thanks for the idea. I will give this information to my system admin and see if we can try this.
Greg Moeller
Veteran Member
Posts: 1498
1/11/2012 8:05 PM
Hey, just thought of how we used to have our printers configured.... you don't by chance have HP's JetAdmin still installed/functional on your Solaris box do you? If you do, then there's a whole different set of instructions that you need.
jbertoli
Basic Member
Posts: 18
1/13/2012 7:06 PM
Greg -
I don't know about the JetAdmin. I will have to check with my system guy to see.
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