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Fax Integrator 10.0.2

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Chesca
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6/16/2016 5:28 PM
    We upgraded EDI and the very next minute, Fax integrator stop sending email notifications to the buyers. I honestly don't see how these 2 products could be related but then again with Lawson, you never know. I looked in the ios.log and also fax integrator log and saw nothing or no errors.

    6/24/2016 11:53:09 AM : l_TRACE : FaxStatus.normalizeStatus
    6/24/2016 11:53:09 AM : l_TRACE : Fax Status for 1510907-0000--000 : COMPLETED NONE
    6/24/2016 11:53:09 AM : l_TRACE : Retries: 0 FaxTransmissionStart: 6/24/2016 11:48:05 AM FaxTransmissionEnd: 6/24/2016 11:51:05 AM
    6/24/2016 11:53:09 AM : l_TRACE : Updated Fax Status for 1510907-0000--000 to COMPLETED NONE
    6/24/2016 11:53:10 AM : l_TRACE : inquire_POIL response

    6/24/2016 11:53:10 AM : l_ERROR : Error Updating Fax Status
    6/24/2016 11:53:10 AM : l_ERROR : Exception caught!
    6/24/2016 11:53:10 AM : l_ERROR : Object reference not set to an instance of an object.
    6/24/2016 11:53:10 AM : l_ERROR : at FaxIntegrator.POUpdater.CheckResponse(XmlDocument responseXML)
    at FaxIntegrator.POUpdater.UpdatePORevision(SqlCeResultSet faxes, String lawsonFaxStatus)
    at FaxIntegrator.FaxStatus.Update(SqlCeResultSet& faxes)
    at FaxIntegrator.FaxStatus.Status()
    JimY
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    Posts: 510
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    6/17/2016 10:35 AM
      Is security setup for the login being used to update the status?
      Chesca
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      Posts: 490
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      6/24/2016 11:27 AM
        Yes, security is setup.
        Chesca
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        Posts: 490
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        7/14/2016 7:40 PM
          It has been almost a month and we are still haven't been able to figure out the problem. For some weird reason, the system is telling the Fax integrator to use the LOGAN product line and not the actual production line. Lawson doesn't seem to know why.
          Bob Canham
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          Posts: 217
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          7/14/2016 7:57 PM
            Check the password of the user you have set on the Portal tab of the Servers page in Fax Integrator. The error you pasted above is one I saw when our user ended up on a password expiration schedule and the new password wasn't updated in Fax Integrator. When it can't update the purchase order, it doesn't send the email. It is possible that when EDI was upgraded someone changed the password which would cause this problem.
            Chesca
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            Posts: 490
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            11/16/2016 3:05 PM
              this issue has been resolved. They fax integrator issue was not related to the EDI upgrade at all. It happened to be a problem with the the fax login account is setup to data area LOGAN instead of PROD9.