Does Lawson have the ability to recognize an item when it is entered on a req, as an X-type, and tell the user that the item exists as item # 123456?
We are having a growing problem of people ordering x-type items when an item already exists in the item master. They're ordering the exact same item, just not using the info already built in the system.
When an item number that matches a number in the item master is entered a window will pop up...
The end user clicks OK and similar items from the item master are listed.
They can select from the list or hit the Back button to go back to the Special/Service screen.