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Kat V
Veteran Member
Posts: 1020
6/22/2017 8:39 PM
I am trying to upload to PO21.3 and could not remember how to find the hidden required keys. I opened a web chat and was told by Lawson that you can't upload to hidden keys - that procurement group isn't required to upload to PO20.
I searched the knowledge base and found that it's ctrl+alt+a (I was using shift not alt) - I sent the article, she said it was new information to her. I then figured out that it wanted the 14 character PO number and got the familiar "Must inquire before using this function code (_f0)" - So now it knows what I want - I'm just missing a field.
I told her this and she asked if it resolved my issue. I asked if there was someone else I could speak with. She replied that she was opening an incident and would ask for help if she needed it. And then she closed the webchat.
I have never had this kind of service from Lawson before. When I asked on the incident to increase the priority to High - as we have an order stuck, she changed it back to medium and told me that she was researching and any critical POs would have to be manually entered.
Kwane McNeal
Veteran Member
Posts: 479
6/22/2017 8:47 PM
Kat,
I haven't seen service that rude within Infor before. I would immediately escalate to your client rep. They usually have the ability to get stuff like this handled quickly.
Kwane
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