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Annual Enrollment Error Message

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Mary Porter
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11/12/2013 9:19 PM
    Has anyone ever seen this one before?
    Warning: Your benefits have not been fully updated. This summary may be incomplete. Please contact your benefits department.

    The message comes up on the Annual Enrollment Summary. We have Immediate Update set to N on BS01.
    The employee is required to make an election for every benefit (either coverage or waive). Looking at this employee's BN32 record,
    there is an end date on all of their current benefits as it normally would after someone has gone through the annual enrollment process,
    however, the BS31 is missing some of the benefits that have to be elected, and they did not print out on the Annual Enrollment Summary.
    We tried testing again and you cannot go through the enrollment process and get to the summary page without making an election
    on each benefit. This has happened to two employees (that we know of) since OE opened up yesterday so I'm wondering if anyone
    has ever seen anything like this before.
    Shane Jones
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    Posts: 460
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    11/13/2013 2:22 PM
      Happens from time to time.... I usually chalk out up to a browser issue. Something interrupted the system and it was not able to update the elections. Is it is only happening with a couple associates? If yes. the system is doing as it should and is notifying the associate. We have had about 600 enrollments so far and have had probably 2 errors like this.

      If the associate goes back into enrollment they have been able to make elections again. If they have partial elections the system even tells them what is missing.
      Shane Jones
      Tools: HR, Payroll, Benefits, PFI, Smart Office, BSI, Portal and Self-Service
      Systems: Lawson, Open Hire, Kronos, Crystal Reporting, SumTotal Learning
      ** Teach others to fish...
      Kelly H
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      11/13/2013 3:28 PM
        We are noticing this error as well. We normally recommend the employee go back in and review their enrollment. I know that a few were because they added a spouse as a dependent but then didnt make an eleciton for spouse life or ADD. And we have waive plans so we require an election for every plan they are eligible for.
        Mary Porter
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        Posts: 337
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        11/19/2013 1:27 AM
          Thanks for your responses. It's not happening a lot here so we've told them just to go back in and do it again.