ESS Questions

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Marty Fordham
New Member
Posts: 1
New Member
    Hello-

    We are in the process of implementing Employee Self-Service, and were wondering if anyone could answer the following questions:



    1. What process, if any, did you develop to prevent changes from being made during payroll processing?



    2. Did you configure the portal to timeout after a period of inactivity? If so, what was the interval?



    3. Did you install kiosks to accommodate employees who don’t have internet access?



    4. What post go-live issues, if any, did you encounter?



    Thank you in advance for any information provided.



    Marty Fordham

    Inova Health System

    Falls Church, VA
    Shane Jones
    Veteran Member
    Posts: 460
    Veteran Member
      Can't believe that no one has replied so here is what I have to share:

      1. We do not do anything and have not had problems with.   We process what we have at the time we process payroll.   If someone changes their bank information before we close payroll processing then it is in the payroll...   We have built some processing around benefits so that benefit starts through ESS will miss payroll processing dates by populating benefitdate3 with a date that gets pushed forward around payroll processing dates.  (Custom process flow - simple flow.)

      I know of some companies that have two Employee Selft Service bookmarks and they turn one one and the other off around payroll processing.   This allows them to have one bookmark that gives full access and the other that has a couple links that open a page that says changes are not currently accepted.

      2. I think our portal time-out is just the default time delivered with the system.

      3. All associates have computers - we do have a couple "shared" computers in some locations but that is not the norm.

      4. Very little that I can think of that would be a great aha moment for you.
          - make sure you understand your security before go-live
          - TEST, TEST and more TESTING
          - Don't think you need to roll-out EVERY Employee Self-Service feature right out of the gate.   You might find it easier to build a roll-out plan to do it in phases.
          - I think you should probably setup your plans to audit changes that are made and spot change those in the system and with associates

      Good Luck!
      Shane Jones
      Tools: HR, Payroll, Benefits, PFI, Smart Office, BSI, Portal and Self-Service
      Systems: Lawson, Open Hire, Kronos, Crystal Reporting, SumTotal Learning
      ** Teach others to fish...
      Margie Gyurisin
      Veteran Member
      Posts: 538
      Veteran Member
        1. We have a customization in place that detects if the PR132 through closing has been run based on the stars. If they are running or have been run, a message displays to users asking them to come back later for changes to address, direct deposit, taxes ets. They can still look up their information just not make those changes.

        2. I don't know our tim out. it is probably the same as Shane's.

        3. We did not provide kiosks. Employees without their own computer, can access from home or in the library or PC training rooms when available.

        4. The one thing we encountered was the need to add ALL core application users to the HR09 with a value that allowed them to make changes to taxes, etc. We are using LS9 security and have one login.

        We rolled out everything at once this past spring through summer. We are now in the midst of our first ESS annual enrollment. Audit reporting for benefits enrollment has been big.

        We tested a lot to understand the system and how it would affect our processes.