Payable To field on PR29.1

We have a retiree who wants her payments made payable to her bank.  We entered  her bank name, address, etc. on the Payment tab of PR29.1.  However, when the check printed, it was payable to her rather than her bank.  When we drilled around on the payment while in HR11, the payment detail showed that the payment was payable to her bank.  Are we missing a step here?

I am new to the Lawson system and would appreciate any assistance.

Thanks.