Process Flow Change Control

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gastonak
Basic Member
Posts: 21
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    I need to establish a software change control procedure for the release of Lawson process flows into Production. Unfortunately, a Lawson process flow could consist of customized triggers written through Design Studio or COBOL, the enabling of services, creation of tasks, and the upload of a PF into the server. The idea of creating a second process flow that will act as the Installer for the first process flow could create the tasks and service criteria but still can’t release the entire PF package. I was also thinking to develop an Installation Qualification document (IQ), detailing all the steps  to follow in Production prior to uploading the xml into the server, this way it could meet auditing requirements.  Could you please advice on how to release process flows into production, under Change Control, where the PF developer can’t release his/her process flows?.

    Thank you,

    Gaston

    mark.cook
    Veteran Member
    Posts: 444
    Veteran Member
      Gaston,
      We determine the level of change control based on what is being done. If simple changes or a simple flow is being uploaded, we create a low level change control. If a change incorporates mulitple forms, flows, or needs a downtime to address, then we do a normal change control.

      Each change control is tracked though our IT Remedy ticketing system. We open the change control, based on the levels above, it has workflow built in to route for approval. We attach all relevent documentation to the ticket, including and spec documentation, testing results and sign off from the business area the change effects.

      Once that is in place, low level changes are scheduled and completed. If it is more complex, we will do a normal change control, which facilitates a discussion of the changes at a weekly change control meeting with reps from all IT areas involved.
      gastonak
      Basic Member
      Posts: 21
      Basic Member

        Mark,

        That is a good idea to speed up the approval process for low-level Change Controls based on the impact to the Production system with minimum risk.

        A Change Control for a process flow could consist of xml, task, services, HTML inbox view, custom triggers …etc. Do you allow the Process Flow developer releasing the Change into production, or do you have somebody else do it to avoid any conflict of interest? We are considering having the System Administrator in charge of releasing process flows into production and not the process flow developer. Also, are your process flow developers connecting to the production system with the security role assigned of Process Flow Administrator?

        Thank you,

        Gaston

        Jeff Pratte
        Basic Member
        Posts: 13
        Basic Member
          Gaston, Did you get a response to your query? I, also like to know how this is done, Please forward me any helpful things you we're told or came up with. Thanks, Jeff