Service Definition

I have been working with Lawson for 3 days now without any resolution.

I have just upgraded our EMSS to version 9.0.1.3 and would like to use the new processflows that are provided instead of the generic emails.

I am attempting to make changes to the EMSSAddrChg Service Definition to add the Product of ERP and to add the appropriate product line. Each time I try to do this, I receive an error message stating that I must inquire first (which I am doing).

I am very familiar with process flow admin setup but haven't used a canned Service Definition since 2005. Our system currently will not let me make changes to one of our custom Service Definitions either.

We are on LSF 9.0.1.5 using LSF9 security.

I am not sure if it could be a security issue or what.

Any assistance is greatly appreciated.

Thanks!

Elizabeth Ardito
System Analyst
Middlesex Health System