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Forums Integration / Customization IPA/ProcessFlow

Smart Notification for Inbasket

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PGallucci
New Member
Posts: 4
New Member
1/29/2008 8:05 PM
    Is there a way to create a Smart Notification when someone has something in their ProcessFlow inbasket?
    Will
    Veteran Member
    Posts: 39
    Veteran Member
    1/29/2008 8:18 PM
      Yes indeed, all it takes is some analysis to find in which table in LOGAN (WF*) this data is stored, create an infoset on this resultset in SN. You will find 2 options regarding how the notification is triggered: a/ a job that runs quite often to refresh the infoset (itself using the 'has new keys' condition) would do the trick; b/ in your PF, you actually intiate the infoset data refresh using a webrun node, your notification still using 'has new keys'.
      John Henley
      Posts: 3353
      1/29/2008 8:25 PM
        How is the work unit getting into their inbasket to begin with? If it's via ProcessFlow, why not just send the email as part of that flow?
        Thanks for using the LawsonGuru.com forums!
        John
        Will
        Veteran Member
        Posts: 39
        Veteran Member
        1/29/2008 8:29 PM
          Could you move this thread to the right place, John?
          John Henley
          Posts: 3353
          1/29/2008 8:38 PM
            Not really sure whether it should go into the 'ProcessFlow' forum or the 'Smart Notifications' forum, so I moved this thread to the "ProcessFlow" forum. I really wish I had a way to have it show up in both....
            Thanks for using the LawsonGuru.com forums!
            John
            klippe
            Basic Member
            Posts: 14
            Basic Member
            2/13/2008 4:35 PM

              It is also possible to use the "Escalation" feature of the User Action.  Unfortunately, the email is not sent immediately.  I believe 1 hour after the workunit hits the Inbasket is the soonest the email will be automatically generated.  This requires the user email address be setup in RD30.