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blank screen when viewing job report in PDF format in print manager

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Xin Li
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Posts: 133
Veteran Member
4/7/2015 2:13 PM

    When tried to view a job report in print manager in pdf format, I got a popup blank screen. I can create csv file and view in text format. Don't find any error log. anyone has any idea?

    Jimmy Chiu
    Veteran Member
    Posts: 641
    Veteran Member
    4/8/2015 12:16 PM
      in adobe reader, do a "help" > "repair adobe reader installation"

      If that doesn't work. Completely uninstall adobe reader and reinstall.

       

      also, check for any popup blocker.

      Xin Li
      Veteran Member
      Posts: 133
      Veteran Member
      4/8/2015 8:16 PM

        Thank you. 

         

        It works in production, but not in test. So it can't be adobe reader issue.

        Jimmy Chiu
        Veteran Member
        Posts: 641
        Veteran Member
        4/9/2015 12:49 PM
          your popup blocker could be allowing production server and not the test server?
          Xin Li
          Veteran Member
          Posts: 133
          Veteran Member
          4/10/2015 3:21 PM
            It turns out to be Lawson patch issue. It works in I.E. 10 and up not with IE 8.