"Infor lawson cannot load because thr Profile services returned an error: An unknown error occured. Please contact your system admin."

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Syed Ali
New Member
Posts: 2
New Member
    Hello,

    I'm new to Lawson world, trying to installing LSF portal for training purpose in a test server. Following is the error I'm getting immediately after login. Any help will be appreciated.

     

    Error message:- " Infor Lawson cannot load because the Profile service returned an error:
                                 An unknown error occurred. Please contact your system admin"

     

    Software versions Used:-

    Windows Server 2008
    LSF 10
    IBM WebSphere 7
    IBM fix pack 7.0.0-WS-WAS-WinX64-FP0000019(Also tried FP0000031)
    SQL server 2008 R2
    others

    Checked and confirmed that the tables are created in GEN and LOGAN database.

     

    Following are the logs in lsftest\law\system.

    ladb.txt  -

    Thu Jul 14 02:40:42 2016: ladb (GetWKForPid): Driver 10 died, pid 3928
    Thu Jul 14 02:40:42 Thu Jul 14 02:40:42 2016: [UNKNOWN] api (tsSendFiMsg):      Ladb returned a driver death response
    6: ladb (GetWKForPid): Driver 9 died, pid 3912
    Thu Jul 14 02:40:42Th0 Jul 14 02:40:42 2016: [UNKNOWN] api (tsSendFiMsg):      Ladb returned a driver death response
    16: ladb (GetWKForPid): Driver 11 died, pid 3944
    msfdb2000 failed with CDBDriver::Run() failed
    CMsfDBConnection::CreateDataSource() - Could not initialize the data source object for DBSERVER=TESTSERVER
    Cannot open database "LOGAN" requested by the login. The login failed.

    RuntimeException:
    File LOGAN/WFEVTSERV.
    OpenDBFile2 error is Unable to communicate with database driver process (99).
    Additional information is 1169.
    Thu Jul 14 02:40:42 2016: DBDataAreaFactory_1: LOGAN Pooled LOGAN(3) Create of kind "WFEVTSERV" failed.
    com.lawson.rdtech.opf.OPFRuntimeException:
    File LOGAN/WFEVTSERV.
    OpenDBFile2 error is Unable to communicate with database driver process (99).
    Additional information is 1169.
    Thu Jul 14 02:40:42 2016: DBDataAreaFactory_1: LOGAN Pooled LOGAN(4) Create of kind "WFGLOBVAR" failed.
    com.lawson.rdtech.opf.OPFRuntimeException:
    File LOGAN/WFGLOBVAR.
    OpenDBFile2 error is Unable to communicate with database driver process (99).
    Additional information is 1169.
    Thu Jul 14 02:40:42 2016: ladb (GetWKForPid): Driver 12 died, pid 3980
    msfdb2000 failed with CDBDriver::Run() failed
    CMsfDBConnection::CreateDataSource() - Could not initialize the data source object for DBSERVER=TESTSERVER
    Cannot open database "LOGAN" requested by the login. The login failed.

    RuntimeException:
    File LOGAN/WFEVTSERV.
    OpenDBFile2 error is Unable to communicate with database driver process (99).
    Additional information is 1169.
    Thu Jul 14 02:40:42 2016: ladb (GetWKForPid): Driver 13 died, pid 4000
    msfdb2000 failed with CDBDriver::Run() failed
    CMsfDBConnection::CreateDataSource() - Could not initialize the data source object for DBSERVER=TESTSERVER
    Cannot open database "LOGAN" requested by the login. The login failed.

    RuntimeException:
    File LOGAN/WFEVTSERV.
    OpenDBFile2 error is Unable to communicate with database driver process (99).
    Additional information is 1169.
    Thu Jul 14 02:40:43 2016: ladb (GetWKForPid): Driver 14 died, pid 4040
    msfdb2000 failed with CDBDriver::Run() failed
    CMsfDBConnection::CreateDataSource() - Could not initialize the data source object for DBSERVER=TESTSERVER
    Cannot open database "LOGAN" requested by the login. The login failed.

    RuntimeException:
    File LOGAN/WFEVTSERV.
    OpenDBFile2 error is Unable to communicate with database driver process (99).
    Additional information is 1169.
    Thu Jul 14 02:40:43 2016: ladb (GetWKForPid): Driver 15 died, pid 4064
    Thu Jul 14 02:40:43 2016: [UNKNOWN] api (tsSendFiMsg):      Ladb returned a driver death response
    Thu Jul 14 02:40:43 2016: DBDataAreaFactory_1: LOGAN Pooled LOGAN(1) Create of kind "WFEVTSERV" failed.
    com.lawson.rdtech.opf.OPFRuntimeException:
    File LOGAN/WFEVTSERV.
    OpenDBFile2 error is Unable to communicate with database driver process (99).
    Additional information is 1169.

     

     lajs.txt  -


    File GEN/EXECUTABLE.
    OpenDBFile2 error is Unable to communicate with database driver process (99).
    Additional information is 1171.
    File GEN/EXECUTABLE.
    OpenDBFile2 error is Unable to communicate with database driver process (99).
    Additional information is 1171.

     

    Let me know if you need any additional information to fix this issue.
    Thanks.

    JimY
    Veteran Member
    Posts: 510
    Veteran Member
      Do you have the correct values in your MICROSOFT file located in \lsftest\law\ product line  directory?
      Syed Ali
      New Member
      Posts: 2
      New Member
        Yes, I have correct values in 'MICROSOFT' file

        #LAWGATENAME=msfdb2000
        DBSERVER=TESTSERVER
        DBNAME=GEN
        LOGINNAME=gen
        PASSWORD=gen123
        SCHEMA=dbo
        FILEGROUPS=FALSE
        #DEBUG=TRUE



        #LAWGATENAME=msfdb2000
        DBSERVER=TESTSERVER
        DBNAME=LOGAN
        LOGINNAME=logan
        PASSWORD=logan123
        SCHEMA=dbo
        FILEGROUPS=FALSE
        #DEBUG=TRUE
        JimY
        Veteran Member
        Posts: 510
        Veteran Member
          The other issue we have had in the past is that the login did not have the correct permissions on the Database.