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Portal timeout error one user

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eldredgd
Basic Member
Posts: 9
Basic Member
1/10/2013 11:28 AM
    I have one user in Finance who when the 15 minute timeout occurs in Portal she is getting an error instead of the login box.

    Error calling htto://webservername:80/sso/ssoservlet?_action=TIMEOUTASSERT&ssoOrigURL=http%3A%2F%2Fwebservername%3A80%2FServlet%2Router%2FTransaction%2FErp%3FRequestCacheId%

    3Dg8zt21909400986877l357767180342&_TKM=-.38:3055505& serv

    Error: RegExpError
    Number 5018
    Message:unexpected quantifier
    Description: Unexpected Qualifier
    SSORequest() sso.js 

    I opened a ticket with support who told me there was a patch for this, however it was for 9.1.0.8 and we are 9.1.0.9. None of my other users experience this issue. If this user goes to a different PC and logs in she gets the timeout fine. Any idea what can be causing this issue on her PC?

    eldredgd
    Basic Member
    Posts: 9
    Basic Member
    1/10/2013 1:00 PM
      I fixed this--when I remote controlled the user's PC I found she had installed google chrome as well as a cable company tool bar. I uninstalled and put IE back to default toolbar and things work normally now.