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Who manages what in your shop?

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nbrogdon
Basic Member
Posts: 11
Basic Member
10/8/2007 4:27 PM
    LSF 9.0.2 / Apps 8.0.3.11 / HP-UX / Oracle DB

    We are trying to get a feel for how the rest of the Lawson world manages their Lawson system.

    Who takes care of maintaining / supporting:
    *Application?
    *Environment?

    Thanks, in advance for any info!
    etu
    Veteran Member
    Posts: 50
    Veteran Member
    10/12/2007 5:53 PM
      Hi Nicole;

      For us, the Software Engineers suport both the Lawson Applicaiton and the Environment (assuming you are talking about the Lawson Environment, not the Unix Server/Oracle Database).

      If our users have an issue, we will work with them to resolve. If its a bug, we will look for patches or fix the bug ourselves (if its a custom program). SE also do the download / install / Unit Test of patches (both Application and Environment).

      After the Changes has been QAed and User Acceptance Tested, its move to PRODuction by a CM team. The CM team does the production migration.