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Forums Performance Management Lawson Business Intelligence/Reporting/Crystal

crystal report viewer

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sharona
New Member
Posts: 2
New Member
9/13/2010 1:32 PM
    I have crystal reports in the LBI. When the report is run it goes to the crystal viewer. when you select print it gives the option to export to pdf file. when export is chosen i get DOWNLOAD ACTIVE X prompt from the web. it then requires the user, after it is installed, to re run the report.

    how can this be fixed? change permissions?
    mikeP
    Veteran Member
    Posts: 151
    Veteran Member
    9/13/2010 1:57 PM
      oo oo I think I know this one!

      We had a similar experience. If you're using the report viewer IE, in IE settings enable "Auto prompting for file downloads".

      We have a checklist of IE settings we've found are needed for portal and LBI to work correctly. I can post them if you like, I'll just have to change some specific server names, etc.

      sharona
      New Member
      Posts: 2
      New Member
      9/13/2010 2:09 PM
        thanks, that seemed to work
        Jimmy Chiu
        Veteran Member
        Posts: 641
        Veteran Member
        9/13/2010 2:19 PM
          set your IE security policy to allow activeX without prompting, or just add your url in "intranet zone"