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Forums Performance Management Lawson Business Intelligence/Reporting/Crystal

Cannot update Crystal Report in LBI

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dcaiani
Veteran Member
Posts: 52
Veteran Member
6/13/2013 6:51 PM
    Good afternoon,
    We have a Crystal report, data source is a view built by our IT department. When I run it in Crystal I can get it to refresh after inputting new parameters (date range). I publish it in LBI and I can get to the report via the dashboard, but when I try to refresh and enter a new date range I get the following error message:

    Failed to open the connection. Failed to open the connection. EE Listing by HM AU with parameter {9C50237D-53A6-411C-A755-7C6B10D036D5}.rpt

    We have another Crystal report that allows us to enter a date range and the report refreshes correctly without any issues.

    Thanks

    Dave
    Chris Martin
    Veteran Member
    Posts: 277
    Veteran Member
    6/13/2013 7:03 PM
      This sounds like a report data source issue. I would suggest running the report using Crystal Reports designer that is installed on the LBI server. This will require remote access to the LBI server.
      dcaiani
      Veteran Member
      Posts: 52
      Veteran Member
      7/16/2013 11:58 AM
        Turns out that the issue was that the ODBC driver needed to be configured in Lawson/LBI