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Customer Comments in AR

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aphillips

Advanced Member

Posts: 25

8/14/2014 7:34 PM

Our AR dept has requested a place where they can record conversations with customers. They need to be able to recap their discussions for future reference. The only place I see is AR17.1 but this does not look like it will be easy to use. Can anyone share what they do to record comments and actions?

Todd Mitchell

Veteran Member

Posts: 87

8/14/2014 7:42 PM

You can try ARI1

Todd Mitchell

Veteran Member

Posts: 87

2/5/2015 2:30 PM

I have tried ARI1 and this only seems to work if there are no other comments already existing. I then tried to use AR17 and am not able to determine how to actually add the comment text.

Has anyone ever used either ARI1 or AR17 to add comments within IPA?