Hello, this is my first post in this forum, but I haven't been able to find any answers anywhere else.
We are pretty new to smartnotes, but have been using them for a while now. Lately all the scheduled infosets have been in the "queued" status for a few days, and therefore they will not update.
The update / process queue status option reveals the queue, but neiter "queue" nor "cancel" will change any status (cancelling one will just give a msgbox "Set state for xxxx to 4" but no changes occur.
Is there a way to empty all queues, or restart the scheduler? I have not found this option anywhere in the documentation.
Any help on this matter will be greatly appreciated, since it happened once before, but then a server reboot fixed it..which is not the case now.
Regards,
Jeroen.
I had this happen once, I recycled my LBI server and that cleared out the error and was able to proceed.
If you are getting any other error messages post them and I will see if we have run into those as well.
We had this happen twice last month and it is happening right now. In the prior cases we restarted our Tomcat instances and that cleared it out, although people received multiple emails (all exactly alike) because of all of the requests queued up. This time restarting Tomcat did not fix the problem.
We had a similar problem where we got an AppWorx failure 3 times in one week. We're still not sure of the cause.
I have been running into this same issue configuring SN, and I usually get SN to clear by restarting Tomcat like many have posted here.