In test, at the bottom of the smart note display are two links to export the data as CSV or XLS. In production, those links are missing and a different section (with "Related Links and Options" and "General Information") is displayed. Within the Smart Notification - Content Administration Tools I can preview the two templates (Default is embedded into Master) and they show the CSV/HTML links. But when I preview the smart note it shows the "Related Links" (etc) section.
Does anyone have an idea as to what I need to change to get production to show the CSV/HTML links and not the Related Links / General Information? Any suggestions would be appreciated. Thanks!
Posting issues contact me directly ormistn@ccf.org
One thing I've noticed is problems with the Solution Pack Import/Builder functionality. To keep our auditors happy, we use the builder function in a test environment and then the importer function in our production environment. The bad news is that the importer often looks like it has loaded properly, but actually leaves things linked improperly. I've seen this with formatting templates specifically and it's dependent on both the release and also the options selected when doing the builder. The issue with the templates is that it will sometimes show your custom template on Page 4, Formatting Template page, but it won't actually use it. The workaround for us is to go into that tab, remove the template (Check box and Remove Checked Selections) and then specifically add your template and see if it corrects the issue in production.