I have developed a simple info set, updated. Created a smart notification, few simple calculations (count and multiplication). Hitting the Preview button opens a browser window that returns the standard Page cannot be displayed windows error message. Save smart notification. Click on it and the window opens with header and footer info, but no body. I have tried simplifying the smart notificiation, simplifying the infoset, to no avail. Any suggestions?
First thing I would check is that you arent getting any mathmatical errors. Have you looked in your log files (tomcat or websphere)? SN isnt very good about catching these, you would see a java stack trace indication a NullPointerException. Exepcially when performing a multiplication or division calculation, this can be an issue.
Have you checked the obvious
1. Make sure youre using the default template and that it hasnt been modified
2. Make sure the Default is selected from the "Data from" drop down on Step 4 for the table associated to the range or calculation you want to display
Other than than, post any errors youre seeing in the log file and we can see if there are any clues there. btw most errors get posted to the standard output logfile not the error logfile.
hth
Matt
Thanks for your advice Matt. I removed the calculations to ensure they weren't the cause, and I am still experiencing the same behavior. I double checked the obvious settings, as mentioned.
What are the identities of the log files you mentioned? I'm in Lawdir and have looked through a few to no avail.
Thanks again.
We are using WebSphere and I checked both logs. Nothing. I created a new smart note using the same info set and hit preview as soon as the button was available to me (Step 2), and the window still returned with the same canned IE error message. I wonder why the preview behaves as such, yet clicking on the completed smart note at least returns the header and footer info.
How can check to see if indeed the default template has been modified? How would that affect the preview and/or the finished smart note?
I've got to be missing something here. Thks again for your input.
I am far from an installer, or a technical person at that...merely pretending to be.
The right click exposed an HTTP 500 Internal server error with the address:
res://C:\WINDOWS\system32\shdoclc.dll/http_500.htm#http://server.server.com:...n.uiengine.SaveAlert