We have LUM orders that transmit EDI to Owens & Minor. They are set up as fill/kill orders because O&M doesn't backorder LUM items.
My buyer team informed me on Friday that when/if they get invoiced for a LUM item on a PO where the line is already closed, they have no way of knowing if we received the item (line would be closed when Receiving receives the item in PO30) OR if the order was killed by the Distributor. They are telling me since the amounts are so small, they are just assuming we received the item, they add a new line to PO20, call Receiving and then Receiving adds a new receipt. AP then matches the Invoice to the line and the line closes.
Is there a way to clarify if a line is closed by a fill/kill action OR if the line is closed due to the item being received??
Lawson screen PO64.1 is the best screen to see what you are looking for. It shows details for any PO line such as Qty Ordered, Cancelled, Received, Open for Receiving, Matched and Open to Match.
I spoke to our AP manager. She is telling me that sometimes they also get a paper invoice in addition to an electronic invoice. If the paper invoice is processed first, the line is closed. If the electronic invoice is received after the paper invoice has been processed, the buyers should be checking AP90 to see if the invoice has already been processed and not adding the item to the PO again as a new line.
Sounding more and more like a process issue and not a system issue.
They tell me they do look at PO64, but the comments only say "Closed" and nothing more to indicate HOW the line was closed. It would never be a backorder because Owens does not backorder our LUM items. They only fill or kill them.
Hi Jon,
I agree with you. My first question was why are we receiving paper invoices from our Distributor when we have EDI 810's in place? The AP manager said that O&M sends them an excel file once a week telling them what is still owed.
Now my question is, if they shipped an item and an 810 was sent, why hasn't AP paid the invoice and now caused O&M to submit a second invoice (via Excel) saying they are still owed payment?
Lots of holes in this process.
Michelle - The issue the buyers are having is that the PO line is already closed and the message only says closed. I'm not sure if the "Closed" message is a canned statement when the PO line gets closed on a kill item OR if this is a result of AP manually processing a paper invoice and they are only entering the message of "Closed".
I'm meeting with the buyer team tomorrow and will more than likely pull in the AP manager to ask her team to put a more robust message in Lawson when matching an invoice.