Inventory returned product process - Credits

We have people send back items they didn't mean to order physically to our warehouse with a copy of the original requisition if it is available.

Once it arrives, it is put on the shelf and our inventory coordinator does a negative issue (IC21.2) to credit the department for the item.

We do have the capability to do this in Mobile Supply Chain as well, but she finds it just as easy to do it manually on IC21.2.

We use the same process, a negative issue using IC21.

Same process as above for us as well.

I would like to thank everyone for responding. Can I ask a few other questions regarding your process?

In IC21.2 under the location field do you enter your inventory location or the location that returned the product?
Do you utilize the reason code field to help with the tracking of returns?
If the reason code is not utilize how do you track returns?

If the stock was issued via a requisition, you can perform a Requisition Return (RQ35) as well.
On IC21.2, the Location is the stock location (warehouse) and the requesting location is the location the goods were issued to.
You can pretty much tell on IC50 that the transaction was a return to stock and drill down to the accounting unit info so you don't really need a Reason Code unless you want to track why the return was done.

We don't really use reason codes but we will enter a comment if we are doing a credit/rebill situation or correcting some sort of system issue like that.

We have reason codes built but the storeroom staff rarely uses them and we don't really enforce their use.