We have a user that is getting an "Invalid XML: Root node does not exist" error message when attempting to view "Comments to Print on Headers on Internal Documents" in PO20.
We've deleted his Lawson access and rebuilt him as a new user, checked the XML file permissions and owner, checked his CPU memory and java, and put him in a different security class in LAUA. So far everything we've tried hasn't worked.
Here is the message:
/cgi-Lawson/getattachrec.exe?
_OUT=XML&K1=1864&K2=222I&_AUDT=I&K3=535153&K4=0&_TYP=CMT&_ON=Comments+to+Print+on+Headers+on+Internal+Documents&_ATTR=TRUE&_ATYPE=C&_DRIL=TRUE&_IN=PCRSET1&_AOBJ=TRUE&_FN=PURCHORDER&_PDL=PROD&_OPM=C&_ECODE=FALSE
SSORequest() - sso.js
Any suggestions on what we can try to resolve this issue.
As far as we know he is the only user having an issue with the comments in PO20.
I saw the HR11 post from 2009. We tried those steps as well and didn't get any further in resolving the issue.
We've logged into LID as the user and did not get the error message however, when we login to Lawson portal as the user we get the same error message.