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Scanner message:No companies Available

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Paul Berkowitz
Basic Member
Posts: 14
Basic Member
3/29/2012 12:47 AM
    Researching the message "No companies Available".   Three scanners in the location are working however 5 scanners are displaying the message,   Had the users reboot the scanners and we stilled received the message.

    Any suggestions....


    Thanks

    Paul
    Greg Moeller
    Veteran Member
    Posts: 1498
    Veteran Member
    3/29/2012 12:40 PM
      Have your dba try this statement on the mscm database:
      delete from ICAUDIT_TRACKER; #contains the date of the last sync.
      Then wait for the next sync and try again.

      We have to do this occasionally, but not specifically for this error message. It may work, it may not, but it's worth a try.