Slow response with Cloud version of MSCM

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Judi Sims
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    Has anyone experienced increased slowness since moving the Cloud environment?  If so, do you know the cause and how to improve response time?  We have experienced intermittent slowness when switching forms since our transition.  Infor had us install Fiddler to capture the information, but they tell us that the Fiddler files have not shown them the necessary information. 

         We moved to the cloud five weeks ago.  We upgraded to v10 at the same time as the cloud move because our existing servers did not meet specifications to upgrade to v10.  Even though our support tickets state that we are a Cloud customer, we still get responses from support telling us to send them log files - which we can't access since we are Cloud hosted.

    Robert
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    Posts: 5
    Basic Member
      Did your issues get resolved if so what was the fix?

      What can you tell me about your infor cloud experience? Infor is pushing real hard to move to cloud as infor 10 upgrade. We are skeptical of performance and data security with AWS and infor.