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Special / Service Option in RQC

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Bev Edwards
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10/29/2014 2:09 PM

    I have this user's RQ04 record set up exactly like her co-worker. The co-worker DOES see the Special / Service option under Find / Shop in RQC.

    Could this be missing for her due to a component in the LSA that may not be set up?

    Stephanie
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    Posts: 86
    Veteran Member
    10/29/2014 3:19 PM
      Did you refresh the cache?
      Stephanie Kowal | skowal@rpic.com
      Bev Edwards
      Veteran Member
      Posts: 366
      Veteran Member
      10/29/2014 3:39 PM

        I think I may have instructions on how to refresh the cache, but cannot locate them.

        Can you tell me how to do that?

        Stephanie
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        Posts: 86
        Veteran Member
        10/29/2014 3:58 PM
          You can access this through an Requsition Center book mark or /rqc/html/utility.htm  there is also the portal cache under the portal administraton bookmark
          Stephanie Kowal | skowal@rpic.com
          Bev Edwards
          Veteran Member
          Posts: 366
          Veteran Member
          10/29/2014 4:31 PM

            Unfortunately, I don't have access to that utility.

            Under my RQC bookmark, I only have Location, Line Status, Status, Shopping and Receiving.

            Stephanie
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            Posts: 86
            Veteran Member
            10/29/2014 4:36 PM
              I'd recommend getting in touch with your internal system admin.  If you are also a security administrator you will need access to this. 
              Stephanie Kowal | skowal@rpic.com
              sfrench
              Basic Member
              Posts: 11
              Basic Member
              11/12/2014 12:35 AM

                Have you checked under the RQ04.1 set up under tab 4 called "Requisition Center" that the flag for "Specials and Services" has a number in the field?  I flag our requesters in a certain sequence based on what was decided in regards to how each topic under the inquire menu is seen and in what order.